How do I send a screencast of my RoboForm issue? (Windows)

RoboForm has a built-in Problem Steps Recorder to help you do this. This tool will help explain your problem to support in a step by step video format.

How to Use the Problem Steps Recorder

• Right-click the RoboForm Taskbar icon.
• Select Help -> Problem Steps Recorder.
• Upon selecting the Problem Steps Recorder, a small pop-up window will open and automatically records your screen.
  
  

• Reenact the steps that trigger the problem. You can Pause Record, Resume Record, Stop Record, Play, and Add Comments.
• Click Stop Record and Exit once you’ve finished. Problem Steps Recorder prepares a zipped video file and attaches it to your support ticket.
  
  

• RoboForm’s Online Support System will open.
• Enter the email associated with your RoboForm account.
• Add a message at the bottom of the page to explain your issue and submit the ticket via RoboForm’s online support system.