- How to Cancel Auto-Renewal
- Alternative Cancellation Method
- If you purchased using PayPal on our website
- If you purchased on the iOS App Store
- If you purchased on the Google Play Store
You may cancel auto-renewal for your RoboForm Premium subscription (Individual/Family) at any time. The most convenient way to do so will be through your RoboForm Online Account.
1) Log in to your RoboForm Online account here. On the top navigation bar, click the "Licenses" tab. Click the "Turn Auto-renewal OFF" button.
1) Navigate to the Customer Information page. Submit your Name+OrderID or Name+Email.
2) Click "Manage the subscription" in the "Additional info" column. There will be a link which turns the auto-renewal OFF.
From the old PayPal interface: PayPal >> "Profile" page >> "My Money" >> "My Preapproved Payments" >> Select to cancel the recurring payments profile there.
From the new PayPal interface: PayPal >> "Gear" (settings) button >> "My Preapproved Payments" >> Select to cancel the recurring payments profile there.
If you subscribed to an automatically renewed plan on the iOS App Store, you must manage your subscription within your Apple account. Click here to see how.
If you purchased your RoboForm Premium subscription on the Google Play store, you must manage your subscription within your Google Play Store account. Click here to see how.
For a refund request within the first 30 days of the purchase date, contact us directly. In your help request, make sure to mention the e-mail address you used to purchase your subscription.