If your licenses are not listed in your RoboForm account this may mean that your User Id is not associated with the proper licenses. This could result from using different email addresses for the RoboForm account and purchasing process. Please contact us and let us know your order ID or the email associated with the purchase. We will also need to know the UserID/Email you you use to access your online account. Once we have this info, we can properly attach your account to your license.