After downloading the RoboForm Android application, you'll need to provide your RoboForm Online Account credentials.
NOTE: If you are a version 7 user, you may enter your email address or User ID. If you are a Version 8 user, you can ONLY use your email address.
If your credentials are rejected, it could be due to one of the following:
1) Version 7 ONLY: The field where you input the User ID is case sensitive. Please ensure you're the information you're entering is in the proper case.
2) You have converted your account to version 8 and you are attempting to log in using your old User ID and not your email address.
3) There is more than one account with the same email. You may request the list of your accounts here, and then delete old accounts which are no longer in use.