User Setup

When an account has been created for a user they will receive an email with a temporary password and a link to our website in order to complete the account setup.

Note: The company administrator will create accounts for each user.

1) Follow the link to our website and Log In.

2) After successfully logging in, the user will be sent a six digit one time password (OTP) via email from noreply@online.roboform.com.

3) After entering the OTP, the user will set a new password. This password will act as the Master Password for their RoboForm account. The password must be at least 8 characters long and 4 of them must be non-numeric characters.

NOTE: it is possible for an administrator to make these requirements more strict, and it is very important that the Master Password is memorable. If a user loses their Master Password, it cannot be recovered.          


  

After setting their Master Password, the user's account is setup and they are ready to install RoboForm.

The latest version for each operating system can be downloaded from our website: www.roboform.com/download.

Note: If RoboForm is already installed then simply Log In to the new account. Click the RoboForm icon, go to sync, settings, and select a different RoboForm account.

For Windows Users:

Start by selecting the appropriate language and clicking install.

Certain applications will need to be closed in order for RoboForm to finish installing. If any such applications are open, RoboForm will list them. Once they are all closed, the installer will move to the next step. Clicking the "Install" button will cause the installer to close these applications automatically.

When prompted to create a new account choose "Log In with existing account" and log in. 

After logging in, RoboForm will complete the installation.

For Mac Users:

After running the installer, double click the RoboForm icon to initiate the installation. 

 

If the computer asks for permission to run the RoboForm installer, choose the "Open" option. 

Certain applications will need to be closed in order for RoboForm to finish installing. If any such applications are open, RoboForm will list them. Once they are all closed, the installer will move to the next step. Clicking the "Install" button will cause the installer to close these applications automatically.

Safari will ask permission to install the RoboForm extension. Choose the "Trust" option.

When prompted to create a new account, choose to Log In with the existing account. After logging in, RoboForm will complete the installation.