As a RoboForm7 Desktop license owner, you may have previously created a RoboForm Online Account for sync/backup purposes. The RoboForm Desktop license, however, was only intended to be used on one computer, with the syncing functionality being restricted to RoboForm Everywhere license holders.
If you have upgraded to version 9 and you are no longer able to sync, this is a result of proper license enforcement. In order to synchronize your data, you are required to have a RoboForm Everywhere license. Please note, when downloading RoboForm 9, you automatically receive a free 30 day trial of RoboForm Everywhere. Upon the expiration of that trial, your license reverts to "RoboForm for Free" and the syncing functionality is disabled unless a RoboForm Everywhere subscription is purchased.
The RoboForm 7 Desktop Pro license is the equivalent of the RoboForm for Free version 9 license.
RoboForm for free is a great option if you would like to store your data locally or if you only require access to your data on a single machine. If you prefer to back up to our secure cloud and utilize cross-device synchronization, we encourage you to upgrade to a RoboForm Everywhere license.
To compare RoboForm for Free vs RoboForm Everywhere and determine which option is best for you, please visit: https://www.roboform.com/everywhere