When importing from a browser, first be sure that you have the most recent version of RoboForm downloaded and installed. This can be done at https://www.roboform.com/download
Method 1: Importing Through RoboForm
1) Click the RoboForm icon at the top right of your screen in the Menu Bar, and then click "Preferences" from the menu which will appear.
2) Select "Account & Data" from the column on the left.
3) Click the "Import from..." button under the "Import and Export" section.
4) If you’d like your imported data to be sorted into a specific RoboForm folder, check the box to the left of “Sort imported data to RoboFom sub-folders" and then either select the folder to which you’d like to import your Chrome data or create a new one using the "New Folder" button.
5) Click the blue "Import" button to the right of the Google Chrome icon.
6) You may need to enter your Mac profile password in order to grant RoboForm access to the data saved within "Chrome Safe Storage." Click "Allow" or "Always Allow."
7) A window will display confirming that the import has been successful.
NOTE: When trying to import from Chrome, if you receive an error message saying the database is locked, quit Chrome (from the dock) and then follow the import steps listed above.
Method 2: Importing Using a CSV
If you are having trouble importing using the first method, you can also try importing from a CSV.
To export a CSV from Chrome, follow these steps:
1) Open Chrome and click the 3 vertical dots in the upper right corner.
2) Select "Settings" from the menu.
3) Click "Passwords" under the Autofill section of the Settings menu.
4) To the right of "Saved Passwords" click the 3 vertical dots.
5) Click the "Export passwords..." option.
6) A window will appear prompting you to confirm the export, click the blue "Export passwords..." button.
7) The "Save As" dialogue will appear. Name the CSV file and choose its location. Keep careful note of where you save the file, as you will need to access it in order to import your data.
Once you have finished exporting the CSV from Chrome, click this link to view a tutorial on how to import your passwords from your exported CSV file.
WARNING: It is strongly recommended that you delete the CSV file after this process because it contains unprotected data. Do not send it to anyone, upload it to the Internet, or even leave it in local storage on your computer.
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