My RoboForm extension isn't working in Firefox (Mac)

Having issues using your RoboForm extension within Firefox? We've got you covered! Consult the information below for tips on how to resolve your Firefox related issues. 

 

Update RoboForm

Before consulting the troubleshooting tips below, ensure you're using the latest version of RoboForm. You can download and install the latest version from our Download page. To verify, which version you're currently running:

 

1) Click the RoboForm extension icon.

2) Click the three vertical dots in the upper right of the menu.

3) Select "Help" from the menu.

4) Click the "About" option.

 

NOTE: If you download the extension directly from the Mozilla app store, the extension will function in standalone mode (limited functionality) if RoboForm is not installed. For full access to RoboForm's features, download and install the application directly from the download page link above. 

 

The RoboForm extension button isn't appearing (or it's greyed out) in my browser

Verify that RoboForm is enabled in your Firefox extension list:

1) Open Firefox and click the 3 vertical lines at the top right of the screen.

2) Click the "Add-ons" option.

 

3) Ensure that the button to the right of RoboForm Password Manager is toggled to be ON.

 

I can't log in to the RoboForm Firefox extension

If you're unable to log into your RoboForm Firefox extension, verify that you're using the proper login credentials. For more information on RoboForm version specific login credentials, click here. 

 

The RoboForm upper toolbar isn't appearing

Per Mozilla, Firefox 57 only supports WebExtensions. Support for browser toolbars like RoboForm's is not possible with WebExtensions.  While a lower toolbar can be added on Windows, this is not an option for Mac. 

 

RoboForm isn't saving passwords across websites

Verify your RoboForm autosave and autofill settings.

AutoSave:

1) Click the RoboForm icon in the top right of your screen in the Menu Bar.

2) Select "Preferences" from the menu.

 

3) Select "General" from the column on the left.

4) Under the "AutoSave" section, click the dropdown and select the "Offer to AutoSave" option.

5) Click the blue "OK" button.

 

AutoFill:

1) Click the RoboForm icon in the top right of your screen in the Menu Bar.

2) Select "Preferences" from the menu.

 

3) Select "General" from the column on the left.

4) Under the "AutoSave" section, click the dropdown and select the "Offer to AutoSave" option.

5) Click the blue "OK" button.

  

RoboForm doesn't prompt to fill on a specific website

There's a chance you may have previously blocked the login for this website. Once blocked (it has "-Blocked-" in its name), AutoSave will no longer pop up on any pages of the website. To unblock this website, navigate to the Editor >> delete the blocked login >> resave. For more information about Blocked Logins and how to add or remove them, read this tutorial: https://help.roboform.com/hc/en-us/articles/360054701691-Blocked-Logins

 

RoboForm doesn't prompt to save a password on a specific website

If the autosave prompt is not appearing, you can manually save the login by holding Shift + Enter in the text fields.  

 

I need more help

For additional assistance, please submit a ticket.