Having issues using your RoboForm extension within Chrome? We've got you covered! Consult the information below for tips on how to resolve your Chrome related issues.
Update RoboForm
Before consulting the troubleshooting tips below, ensure you're using the latest version of RoboForm. You can download and install the latest version from our Download page. To verify, which version you're currently running:
1) Click the RoboForm extension icon.
2) Click the three vertical dots in upper right of the menu.
3) Select "Help" from the menu.
4) Click the "About" option.
NOTE: If you download the extension directly from the Chrome app store, the extension will function in standalone mode (limited functionality) if RoboForm is not installed. For unbridled access to RoboForm's features, download and install the application directly from our site.
The RoboForm extension button isn't appearing (or it's greyed out) in my browser
Verify that RoboForm is enabled in your Chrome extension list:
1) In Chrome, click the 3 vertical dots in the upper right hand corner.
2) Select "More Tools," then click the "Extensions" option.
3) The slider should be blue/toggled to the right.
I can't log in to the RoboForm Chrome extension
If you're unable to log into your RoboForm Chrome extension, verify that you're using the proper login credentials. For more information on RoboForm version specific login credentials, click here.
The RoboForm upper toolbar isn't appearing
Older versions of Chrome did have the ability to place the RoboForm toolbar at the top of the browser. Chrome has since changed their browser functionality so that a full upper toolbar is no longer possible. The RoboForm toolbar can, however, be placed at the bottom. For steps on how to enable the RoboForm lower toolbar, click here.
RoboForm isn't automatically saving or filling passwords across websites
Verify your RoboForm autofill and autosave settings.
Autofill settings:
1) Click the [ ^ ] (show hidden icons) button in the bottom right of your screen.
2) Click the RoboForm icon.
3) Select "Options" from the menu.
4) Select "AutoFill" from the column on the left.
5) Check the "Offer to AutoFill" and "AutoFill Windows Basic Authentication dialogs in browsers" boxes.
6) Click the "Save" button.
Autosave settings:
1) Click the [ ^ ] (show hidden icons) button in the bottom right of your screen.
2) Click the RoboForm icon.
3) Select "Options" from the menu.
4) Select "AutoSave" from the column on the left.
5) Check the "Offer to AutoSave" and "Offer to save logins from Windows dialogs in browsers" boxes.
6) Click the "Save" button.
RoboForm doesn't prompt to save a password on a specific website
If the autosave prompt is not appearing, you can manually save the login by holding ALT + clicking the Login button or SHIFT + enter in the text field.
RoboForm doesn't prompt to fill on a specific website
There's a chance you may have previously blocked the login for this website. Once blocked (it has "-Blocked-" in its name), AutoSave will no longer pop up on any pages of the website. To unblock this website, navigate to the Editor >> delete the blocked login >> resave. For more information about Blocked Logins and how to add or remove them, read this tutorial: https://help.roboform.com/hc/en-us/articles/360054701691-Blocked-Logins
Why can't I use Chrome's built-in password manager with RoboForm?
The decision to replace the built-in browser password manager with RoboForm was made following the careful consideration of both end user and reviewer feedback. Such a setting modification is standard among modern password managers and is enabled by major browsers. In addition to browser password managers being less secure than RoboForm, receiving autosave password prompts from both the browser and RoboForm proved to be an added inconvenience. With that being said, while we cannot provide an ETA, we are still investigating the feasibility of simultaneously offering both options.
I need more help
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