My RoboForm extension isn't working in Firefox (Windows)

Having issues using your RoboForm extension within Firefox? We've got you covered! Consult the information below for tips on how to resolve your Firefox related issues. 

 

Update RoboForm

Before consulting the troubleshooting tips below, ensure you're using the latest version of RoboForm. You can download and install the latest version from our Download page. To verify, which version you're currently running:

 

1) Click the RoboForm extension icon.

2) Click the three vertical dots in upper right of the menu.

3) Select "Help" from the menu.

4) Click the "About" option.

 

NOTE: If you download the extension directly from the Mozilla app store, the extension will function in standalone mode (limited functionality) if RoboForm is not installed. For unbridled access to RoboForm's features, download and install the application directly from the download page link above. 

 

The RoboForm extension button isn't appearing (or it's greyed out) in my browser

Verify that RoboForm is enabled in your Firefox extension list:

1) Open Firefox and click the 3 vertical lines at the top right of the screen.

2) Select "Add-ons" from the menu.

 

3) Ensure that the button to the right of RoboForm Password Manager is toggled to be ON.

 

I can't log in to the RoboForm Firefox extension

If you're unable to log into your RoboForm Firefox extension, verify that you're using the proper login credentials. For more information on RoboForm version specific login credentials, click here. 

 

The RoboForm upper toolbar isn't appearing

Per Mozilla, Firefox 57 only supports WebExtensions. Support for browser toolbars like RoboForm's is not possible with WebExtensions. For instructions on how to enable the lower RoboForm toolbar, click here.

 

RoboForm isn't saving passwords across websites

Verify your RoboForm autofill and autosave settings. 

Autofill settings:

1) Click the [ ^ ] (show hidden icons) button in the bottom right of your screen.

2) Click the RoboForm icon.

3) Select "Options" from the menu.

 

4) Select "AutoFill" from the column on the left.

5) Check the "Offer to AutoFill" and "AutoFill Windows Basic Authentication dialogs in browsers" boxes.

6) Click the "Save" button. 

 

Autosave settings:

1) Click the [ ^ ] (show hidden icons) button in the bottom right of your screen.

2) Click the RoboForm icon.

3) Select "Options" from the menu.

 

4) Select "AutoSave" from the column on the left.

5) Check the "Offer to AutoSave" and "Offer to save logins from Windows dialogs in browsers" boxes.

6) Click the "Save" button.

 

RoboForm doesn't prompt to fill on a specific website

There's a chance you may have previously blocked the login for this website. Once blocked (it has "-Blocked-" in its name), AutoSave will no longer pop up on any pages of the website. To unblock this website, navigate to the Editor >> delete the blocked login >> resave. For more information about Blocked Logins and how to add or remove them, read this tutorial: https://help.roboform.com/hc/en-us/articles/360054701691-Blocked-Logins

 

RoboForm doesn't prompt to save a password on a specific website

If the autosave prompt is not appearing, you can manually save the login by holding ALT + clicking the Login button or SHIFT + enter in the text field.

 

I need more help

For additional assistance, please submit a ticket