My RoboForm extension isn't working in Firefox (Windows)

Having issues using your RoboForm extension within Firefox? We've got you covered! Consult the information below for tips on how to resolve your Firefox related issues. 

Update RoboForm

Before consulting the troubleshooting tips below, ensure you're using the latest version of RoboForm. You can download and install the latest version from our Download page. To verify, which version you're currently running, click the RoboForm icon >> click the three vertical dots >> About.  

Note: If you download the extension directly from the Mozilla app store, the extension will function in standalone mode (limited functionality) if RoboForm is not installed. For unbridled access to RoboForm's features, download and install the application directly from the download page link above. 

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The RoboForm extension button isn't appearing (or it's greyed out) in my browser

Verify that RoboForm is enabled in your Firefox extension list: From the Firefox menu click Add-ons >> Extensions. It should say "Enabled" next to the RoboForm extension. If it does not, click the "Enable" button. 

I can't log in to the RoboForm Firefox extension

If you're unable to log into your RoboForm Firefox extension, verify that you're using the proper login credentials. For more information on RoboForm version specific login credentials, click here. 

The RoboForm upper toolbar isn't appearing

Per Mozilla, Firefox 57 only supports WebExtensions. Support for browser toolbars like RoboForm's is not possible with WebExtensions. For instructions on how to enable the lower RoboForm toolbar, click here.

RoboForm isn't saving passwords across websites

Verify your RoboForm autofill and autosave settings. 

Autofill settings

Click the RoboForm icon >> Options >> Autofill >> check the "Autofill On" box >> Save. 

Autosave settings

Click the RoboForm icon >> Options >> Autosave >> check the "Offer to save logins from Windows dialogs in browsers" box. 

RoboForm doesn't prompt to save a password on a specific website

If the autosave prompt is not appearing, you can manually save the login by holding ALT + clicking the Login button or SHIFT + enter in the text field.

I need more help

For additional assistance, please submit a ticket