Your RoboForm Premium license may not be active, or you may be logged in to a different account than the one that you have purchased a license for. This could result from using a different email address to purchase your license than the email address you use to access your RoboForm account. For information on viewing and activating your licenses, click here.
If you have confirmed that your license is active and that you are logged in to the correct account, ensure that automatic sync is enabled by following these steps:
Windows (Desktop Application):
1) Click the [ ^ ] button (show hidden icons) in the lower right corner of your screen. Click the RoboForm Taskbar icon. Then, select "Options" from the menu.
2) Select "Account & Data" from the column on the left. Then, check the box for the "Automatic Sync" option.
Click the "Save" button to save your changes.
Mac (Desktop Application):
1) Click the RoboForm icon in the top right of your screen on the Menu bar. Click the 3 dots in the upper right corner. Then, select "Settings" from the menu.
2) Select "Account & Data" from the column on the left. Then, check the box for the "Automatic Sync" option.
Click the "OK" button to save your changes.
iOS
1) While logged into the RoboForm app for iOS, tap the [...] icon in the upper right-hand corner of the screen. Then, select "Settings" (gear icon).
2) Select "Account" from the listed options.
3) Make sure that the "Sync Automatically" option is checked.
Android
1) Tap the 3 dots in the upper right-hand corner of the RoboForm for Android app.
2) Tap "Settings" (gear icon).
3) Tap "Account" from the listed options.
4) Make sure that the "Sync Automatically" option is checked.
NOTE: To properly sync your data, ensure the latest version of RoboForm is installed across all devices.
For desktop installation instructions, click here.
For mobile installation instructions, click here.
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