US Sales Tax Exemption Certificates for RoboForm Purchases

Products and services sold by Siber Systems, Inc., the company that develops and sells RoboForm, may be subject to state and local sales tax.

Siber Systems, Inc. is required to collect and validate sales tax exemption certificates before exempting purchases from US sales tax.

If you are wondering why sales tax is being added to your order, please see Why am I being charged sales tax / VAT?

What is a sales tax exemption certificate?

A sales tax exemption certificate allows an eligible purchaser to buy taxable goods or services without paying sales tax when permitted by applicable state and local tax laws.

To process a tax-exempt purchase, RoboForm must receive and validate a valid exemption certificate before the purchase is completed.

How to request a tax-exempt purchase

If you have a valid U.S. Sales Tax Exemption Certificate and would like to purchase RoboForm products without being charged sales tax, please provide all of the information listed below. 

• The RoboForm product you wish to purchase (Premium, Family, or Business) and number of licenses
• Licensing information: first and last name, email address.
• Business contact information, including the company name, billing address, and contact email address.
• State license number (for all states where the exemption certificate will be used).
• Attach a copy of your sales tax exemption certificate (accepted formats: PNG, JPG, PDF). The actual certificate file is required; the certificate number alone is not sufficient.

If you have a RoboForm account, submit all requested data via new support ticket (sign in is required). 
If you do not have a RoboForm account, send all requested data by email to taxexempt@roboform.com

Important Notes

1. All requested information and documentation must be submitted in full. Incomplete or partial submissions will not be processed, and we will not request missing information. Only complete submissions will be processed.
2. Tax exemption requests must be submitted and approved prior to purchase. Refunds or tax adjustments will not be issued for completed purchases based on tax exemption claims submitted after payment has been finalized.

What happens next?

After we receive your request with all requested info, we will review and validate your exemption certificate.

If the certificate is valid, we will send you a custom purchase link containing the products and quantities you requested. The purchase link will apply the appropriate sales tax exemption.

Please allow up to five business days for us to process your request after all required information has been received.

Before you submit your certificate

Please verify that your exemption certificate is valid before submitting it.

Certificate validity requirements vary by state. Some certificates never expire, while others must be renewed periodically. In addition, changes to your organization—such as its legal name, business address, ownership, or tax status—may invalidate an existing certificate even if it has not reached its expiration date.

RoboForm validates all exemption certificates to ensure they are current and eligible for tax-exempt purchases.