How to use the Account Recovery Feature - iOS

If you use RoboForm on an iOS device and forget your Master Password, you can regain access to your data by using the Account Recovery feature.

NOTE: To enable and use the RoboForm Account Recovery feature, you must have Face / Touch ID enabled on your iOS device. Click these links for tutorials on how to enable Touch ID and Face ID on iOS.  

How to enable:

The RoboForm Account Recovery feature is enabled by default if you have Face / Touch ID enabled in your RoboForm app. To confirm, open the RoboForm app and go to Settings -> Security. On the Security page, ensure both Face / Touch ID and Account Recovery are enabled. 

 

How to use: 

1) In your RoboForm iOS app, tap the 3 dots [...] in the upper right corner. Then, select "Settings" from the menu.

2) Select "Security" from the menu.

3) Tap "Create New Master Password" under Account Recovery.

4) RoboForm will present you with a screen notifying you that the new Master Password you create will have to be used on all other devices you use RoboForm on. Tap the "Create New Master Password" button.

5) Enter and confirm your new RoboForm Master Password, tap "Create New Master Password" button, and on next screen tap the blue "Get Started" button.