What do I do if I lose my device with RoboForm on it?

If your device was lost or stolen, or if you are concerned that an unauthorized device is accessing your account, please follow these steps to remove a device from your list of Authorized devices. 

1) Open your browser and click the RoboForm extension icon. Click the 3 dots in the upper right corner. Then, select "Settings" from the menu.

2) Select "Devices & Activity" from the column on the left.

If you see a device that you do not recognize, click the 3 dots on the right and select "Remove this device" from the menu.

You should also turn on OTP and change your Master Password.

NOTE: When a user logs into RoboForm, we collect the IP address used for the login. To find out where this IP address might be located, we use the DB-IP solution. While this method usually gives us the right information, we can not be sure that it is accurate every time. We suggest that users cross-verify the IP address using other IP-to-geolocation services before making any decisions, such as suspending a user's access.