Understanding Policies / Video Tutorial Available

 

Through policies, a company administrator can restrict their users in a variety of ways. If, as a user, a policy is preventing access to a necessary option or feature, contact your administrator to request they disable the corresponding policy.  

Don’t ask for Master Password

 

If the "Don’t ask for Master Password" setting cannot be changed, the "Cache Master Password" policy is enabled.

Can’t log off

If the Log off option is missing from the RoboForm icon menu, the "Disable Logoff" policy is enabled. As a result, you will not be able to log out of RoboForm.

Can’t change Master Password

If the option to change your master password is disabled, the "Disable Master Password Change" policy is enabled.

Can’t disable Automatic Logoff

If the automatic logoff settings cannot be changed or edited, the "Auto-Logout on User Switch or Lock Workstation" policy is enabled.

Can’t create RoboForm data

 

If the "command is prohibited" error message appears when attempting to create RoboForm data, the "Disable RoboForm File Creation" policy is enabled.

Can't export RoboForm data

If the export button is greyed out, the "Enable RoboForm Data Export" policy is disabled.

Can only create RoboForm data in a group

If the "command is prohibited" error message appears when attempting to create RoboForm data, the "Force user created RoboForm data to be saved in company groups only" policy is enabled. Users can still create data in any group that they have at least regular permission in.

Data isn't being synced to RoboForm online

If private data is not being synced to the RoboForm Online server then the "Disable Sync of Local / User Created RoboForm Data" policy is enabled. Data saved in groups will still be synced to the server.

Can't use the Backup and Restore option

If the Backup and Restore option is greyed out the "Disable Backup/Restore of User Owned RoboForm Data" policy is enabled.

Unable to share RoboForm data

If the "command is prohibited" message appears when attempting to share RoboForm data, the "Disable RoboForm File Sharing" policy is enabled.

Can’t edit the AutoSave page 

If the settings in the AutoSave page cannot be changed, the "Auto Save" policy has been enabled.

Can’t change the AutoFill Without Asking setting

 

If the AutoFill Without Asking field in Auto Fill page cannot be changed then the 'Auto Login' policy is enabled.

Can't set an Emergency Contact

If the option to add an emergency contact through Emergency Access in the RoboForm icon menu is missing, the "Disable Emergency Access feature" policy is enabled.

Unable to change RoboForm’s data directory location 

If the "command is prohibited by policy" message appears when attempting to change the default directory where RoboForm stores you data, the "Disable Custom RoboForm Data Directory Location" policy is enabled.

Can't disable One-Time Password

  

If you are unable to disable the One-Time Password feature, the Enforce One-Time Password policy is enabled.

Server forbidden IP error 

If the "server: Forbidden: IP not allowed" error appears when attempting to login, the "Allowed IP address ranges" policy is enabled and you are not logging in from one of the allowed IP addresses.

SaveForms is disabled

 

If the "SaveForms is disabled" message appears when attempting to save a login for a website, then either the "Whitelist Domains" or "Blacklist Domains" policy is enabled and the website you are trying to create a login for is not allowed.