RoboForm for Business users should contact their company administrator about the Master Password reset procedure.
NOTE: Resetting your Master Password does not affect your paid subscription, but will delete all data in your RoboForm account.
Prior to resetting your Master Password, try the recovery options below.
Have you enabled biometrics on the RoboForm mobile app?
If so, you can restore your Master Password by enabling the Master Password Restore feature.
Click here for our tutorial on enabling the Master Password Restore feature on iOS.
Click here for our tutorial on enabling the Master Password Restore feature on Android.
If Biometrics have not been enabled, then a restore cannot be performed.
Have you set up an Emergency Contact prior to the password being forgotten?
If so, you can ask them to initiate Emergency Access. Click here for our tutorial on setting up Emergency Access.
If these scenarios do not apply, choose the appropriate reset option below.
Option 1: You know your account email
If you've forgotten your Master Password, but you know the email address associated with your RoboForm Online Account, enter your email address here.