1. Potential Recover Scenarios
2. How to Reset Your Master Password

RoboForm for Business users should contact their company administrator about the Master Password reset procedure.

Resetting your Master Password does not affect any active account status or subscription. A new license is not needed when resetting your password.  However, resetting the Master password will delete all saved data in your RoboForm account. 

Prior to resetting your Master Password, we recommend trying out the recovery options below.

Potential Recovery Scenarios

Have you enabled Touch ID or PIN on the RoboForm mobile app?

If so, you can gain access to your data as long as RoboForm is running in the background.

To turn off the sync on the device open the RoboForm App>>Select the three-dotted icon>>Settings>>Account. Then, uncheck 'Sync Automatically'.

NOTE: The Master Password will always be requested upon app launch. 

Have you set up an Emergency Contact prior to the password being forgotten?

If so, you can ask them to initiate Emergency Access. Click here for our tutorial on setting up Emergency Access.

If these scenarios do not apply, or if you've exported a CSV of your data, choose the appropriate reset option below. 

How to Reset Your Master Password

Option 1: You know your account email

If you've forgotten your Master Password, but you know the email address associated with your RoboForm Online Account, enter your email address here under the  following section:"(RoboForm 8) I forgot the Master Password." Once submitted, we will send an account reset link to the email address provided. Again,**Resetting your Master Password does not affect any active account status or subscription but it will delete all saved data in your RoboForm account. **

Option 2: You don't know your account email

If you've forgotten your Master Password and you also do not know the email address associated with your RoboForm Online account, click here for instructions on how to set up a new account. 

NOTE: If you have recently reset your Master Password and have forgotten it, but know your previous Master Password, follow the instructions above to reset your account and then restore your data using the instructions here.