Your Master Password contains the key that unlocks your data. It is only accessible by you and is never shared with or stored by RoboForm. As a result, it is extremely important that you do not forget your Master Password as it cannot be recovered. If forgotten, your data cannot be accessed (even by us) and you will have to reset your Master Password and start from scratch.

Resetting your Master Password does not affect any active account status or subscription but it will delete all saved data in your RoboForm account. 

Prior to resetting your Master Password, please consult the recovery scenarios listed below. 

Potential recovery scenarios

Have you enabled Touch ID or PIN on the RoboForm mobile app?

If so, you can gain access to your data as long as RoboForm is running in the background. NOTE: the Master Password will always be requested upon app launch. 

Have you set up an Emergency Contact?

If so, you can ask them to initiate emergency access.

Have you selected "Don't ask for Master Password"?

If so, you can export your data to a CSV before you reset your Master Password. Once exported, follow the reset instructions listed below. 

Have you enabled fingerprint authentication or Touch ID on Windows/Mac?

If so, you can export your data to CSV before you reset your Master Password. Once exported, follow the reset instructions listed below. 

If these scenarios do not apply, or if you've exported a CSV of your data, choose the appropriate reset option below. 

How to reset your Master Password

Option 1

If you've forgotten your Master Password, but you know the email address associated with your RoboForm Online Account, enter your email address here under the  following section:"(RoboForm 8) I forgot the Master Password." Once submitted, we will send an account reset link to the email address provided. Again,**Resetting your Master Password does not affect any active account status or subscription but it will delete all saved data in your RoboForm account. **

Option 2

If you've forgotten your Master Password and you also do not know the email address associated with your RoboForm Online account, click here for instructions on how to set up a new account.