RoboForm for Business users should contact their company administrator about the Master Password reset procedure.
Resetting your Master Password does not affect your paid subscription.
Prior to resetting your Master Password, try the recovery options below.
Potential Recovery Scenarios
Have you enabled biometrics on the RoboForm mobile app?
If so, you can restore your Master Password by opening the RoboForm Mobile App>>Select the three-dotted icon in the upper right>>Settings>>Security>>Restore Master Password.
If Biometrics is not enabled, then a restore cannot be performed.
Have you set up an Emergency Contact prior to the password being forgotten?
If so, you can ask them to initiate Emergency Access. Click here for our tutorial on setting up Emergency Access.
If these scenarios do not apply, or if you've exported a CSV of your data, choose the appropriate reset option below.
How to Reset Your Master Password
Option 1: You know your account email
If you've forgotten your Master Password, but you know the email address associated with your RoboForm Online Account, enter your email address here.