RoboForm for Business users should contact their company administrator about the Master Password reset procedure.
Resetting your Master Password does not affect your paid subscription.
Prior to resetting your Master Password, try the recovery options below.
Potential Recovery Scenarios
Have you enabled biometrics on the RoboForm mobile app?
If so, you can restore your Master Password by opening the RoboForm Mobile App>>Select the three-dotted icon in the upper right>>Settings>>Security>>Restore Master Password.
If Biometrics is not enabled, then a restore cannot be performed.
Have you set up an Emergency Contact prior to the password being forgotten?
If so, you can ask them to initiate Emergency Access. Click here for our tutorial on setting up Emergency Access.
If these scenarios do not apply, or if you've exported a CSV of your data, choose the appropriate reset option below.
How to Reset Your Master Password
Option 1: You know your account email
If you've forgotten your Master Password, but you know the email address associated with your RoboForm Online Account, enter your email address here. Once submitted, we will send an account reset link to the email address provided. Again,**Resetting your Master Password does not affect your paid subscription but it will delete all data in your RoboForm account.**
Option 2: You don't know your account email
If you've forgotten your Master Password and you also do not know the email address associated with your RoboForm Online account, click here for instructions on how to set up a new account.
NOTE: If you have recently reset your Master Password and have forgotten it, but know your previous Master Password, follow the instructions above to reset your account and then restore your data using the instructions here.
Did you know that you can recover your Master password using your mobile device? Please enable Biometric access within your iOS and Android devices.
Comments
0 comments
Article is closed for comments.